Shopping Help

How to order
How to pay
Returns policy
Complaints procedure

How to order

When you see a product you like simply type in the quantity you wish to buy and click the 'Buy' button.

You can view 'Your Basket' at any time by clicking the 'Basket' button at the top of the page.

Your Basket page:

You can remove items from your basket by entering a quantity of '0' next to the product and clicking the 'Update Basket' button.

You can change the quantity of each product. Remember to click the 'Update Basket' button.

When you have finished shopping click the 'Checkout' button. Either login using details from an existing account (if you have forgotten your password click on the link and we will send it to you) or fill in the required details.

It is optional to create a new account at Kenfield. If you would like to create an account, type in a password.

If you are a new customer please enter your invoice and delivery details. If you are a returning customer you can choose existing addresses to use for invoices and deliveries or add new ones.

How to pay

Choose your method of payment: either securely online using a credit or debit card or create an easy to print order to send by fax or post.

Enter your credit or debit card details. We accept Visa, Visa Debit, Mastercard, Visa Electron and American Express. This is a secure system. Payments are taken via the secure Sagepay payment system. We do not store your credit card details on our server.

Review your order and add notes if you would like to.

Click the 'Place order' button to complete the transaction. You will now be sent to Sagepay to take your payment.

You will be sent an email message with your order details. We will also send notification to you by email when you order has been despatched.

Returns policy

To ensure the safe return of any item whether it is faulty, sent to you incorrectly, ordered incorrectly or just unwanted. It is very important that you follow this procedure;

All items must be sent back by recorded mail or carrier so that there is traceability.

We can not be held responsible for items that get "lost in the post" or that are returned damaged.

We will refund your postage charges if we are at fault.

If you no longer require an item we will refund you only the cost of the item not the postage charges.

Please ensure that you include your name, address and a contact telephone number and the reason you are returning the item.

Returns should be sent to:

Kenfield Limited
2011 23 - 25 Prince Road,
Kings Norton Business Centre,
Kings Norton,
B30 3HB

This policy in no way affects your statutory rights.

Complaints procedure

Our customer Services Department is open Monday to Friday, 9am to 5pm (except Bank Holidays). To contact us please call 0121 451 3051, send an email to or alternatively you may write to us at: Kenfield Limited 2011 23 - 25 Prince Road, Kings Norton Business Centre, Kings Norton, Birmingham. B30 3HB.

If you have a complaint about our services or products please contact Customer Services. All complaints will be dealt with in a fair and confidential manner. It is our policy to acknowledge your complaint within 5 working days and we will endeavour to resolve the dispute within 30 days, keeping you informed along the way.

We welcome any comments which help to improve our services.